Reference

Terms That Govern Your vs89 Account

These terms set out what you agree to when you open and use a vs89 account. Access and eligibility depend on your local law and the regions we currently serve — read through before you deposit via bKash, Nagad or Rocket.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredSubject to eligible regions
vs89 Terms That Govern Your vs89 Account
HOW WE OPERATE

How vs89 Handles Your Account Data

We hold account data only as long as it is needed for the purpose it was collected — transaction records, wallet history and account verification details. You can request a summary of what we hold by contacting support. We do not share your data with third parties outside of what is required to process bKash, Nagad or Rocket transactions. Account security is a shared responsibility: we protect data on our side, and you keep your login and wallet PIN secure on yours.

Data Retention

Account and transaction data is kept for the period required under applicable rules. After that period, data is deleted or anonymised from our systems.

Wallet Security

Payment details for bKash, Nagad and Rocket are not stored on our platform. Each transaction goes through the wallet provider's own secure flow.

Account Access

You can request a copy of your account data or ask us to close your account at any time by contacting support with your registered details.

Term Updates

When we update these terms, we post the revised version on this page with the effective date. Checking back here keeps you current.

CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We respond in English and address account-level questions including wallet disputes, access issues and term clarifications.

Team online

Live Chat

Open the chat widget from any page on vs89 for the quickest response on account and terms queries.

Email Support

Send detailed term or dispute queries to our support address — useful when you need to attach transaction records.

Help Centre

Our help pages cover common account questions, wallet steps and what to do if access is restricted in your region.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules and what to do if something goes wrong.

Account eligibility depends on your local law and the regions vs89 currently serves. If online casino activity is restricted where you are, you should not open an account.

Yes. Every deposit and withdrawal — whether through bKash, Nagad or Rocket — is covered by these terms. Your account wallet history is the record we use for any dispute.

We post the updated version on this page with the effective date. Continuing to use your account after that date means you accept the changes.

Contact support via live chat or email with your transaction reference. We check the wallet record on our side and aim to resolve account-level disputes directly before any formal step.

Yes. Send a request through our support email with your registered account details. We will confirm what data we hold and how long we keep it.

The conflicting section does not apply to you, but the rest of the terms remain in force. Access and eligibility always depend on what local law permits in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.